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Shipping & Returns

Shipping Information

Your order will be dealt with as promptly as possible and we endeavour to dispatch goods within 24 hours. However during busy times please allow up to 5 working days for delivery.

Your order will be shipped by courier service once payment has been approved and the delivery/billing address has been verified.

YOUR ORDER MUST REACH US BY 2PM TO BE PACKAGED AND SHIPPED THE NEXT WORKING DAY.

ALL SHIPPING COSTS WILL BE DETAILED UPON CHECK OUT.

AND ALL CUSTOMERS WILL RECEIVE A CONFIRMATION EMAIL OF THEIR ORDER PLUS A UNIQUE TRACKING NUMBER FROM DHL.

RETURNS

Beata Lei will offers full refunds excluding shipping cost and excluding international duties when requesting within 7 days from the day of receiving the order. Items should be returned at your cost within 14 days with all the original packaging.

If an alternative size is required, please contact us at info@beatalei.co.uk to reserve a new pair. These will be sent to you once your original shoes have been received in resalable condition.

It is entirely up to you how you return your order. However, we recommend that you insure your parcel as we will not credit for goods that are lost or damaged in transit.

This does not affect your statutory rights.